Welcome to willowwilderness.com, your go-to destination for Outdoor and Travel gear. We strive to provide you with high-quality products that enhance your outdoor adventures. However, we understand that sometimes things may not go as planned. In such cases, our Return and Refund Policy is here to assist you.
Returns Process:- To initiate a return, please email us at [email protected] with your order details and reason for return.
- Requests for returns must be made within 30 days of receiving your order.
- Once your return request is approved, we will provide you with further instructions on how to proceed.
- Items must be unused, in their original packaging, and in the same condition as when received.
- Customers are responsible for return shipping costs unless otherwise agreed upon.
- We recommend using a trackable shipping service for returns to ensure they reach us safely.
- Refunds will be issued to the original payment method once the returned items are received and inspected.
- Please allow up to 5 business days for the refund to be processed after we receive your returned items.
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Gift cards, downloadable software products, and personalized items are non-refundable.
For any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us at [email protected]. We are here to ensure your satisfaction and make your shopping experience with us a positive one.